Quotations
Quotations are issued as a proforma invoice and are valid for 30 days unless stated otherwise. Prices, grade, volume, packaging, Incoterm and lead time are confirmed in writing.
Samples
Samples are provided so the buyer can evaluate the product before ordering. Sample conditions are agreed case by case.
Orders and payment
An order is confirmed against the proforma invoice with the agreed deposit. Payment terms are stated on the proforma invoice.
Quality and documents
Each export lot is described by its specification and accompanied by the documents listed on the proforma invoice, such as certificate of analysis and certificate of origin.
Delivery
Delivery follows the agreed Incoterms 2020 term. Lead times are estimates and start from order confirmation and receipt of the deposit.
Compliance
The buyer is responsible for checking import regulations, labeling requirements and any trade or payment compliance rules that apply in the destination country.
Claims
Any quality or quantity claim must be reported in writing within a reasonable period after delivery, together with supporting evidence. Details are agreed in the sales contract.